Contact Us

If you have questions about your account, payments, bonuses, or the website, Twin River Casino offers several ways to get support. This page explains the main contact options and helps you pick the best one for your issue.

How to reach us

Support channels can vary by availability. Use the method below that fits your question—some matters are faster to resolve in real time, while others work better in writing.

Email support

For general questions, account-related matters, or anything that requires documentation, email is a good choice. If you need to follow up with copies of ID or other documents, attach them securely and include clear details about the issue.

Email: support@twinriver.com

Email is helpful when you want a written response or when your request is not time-sensitive.

Live chat

Live chat is a convenient option for quick questions and real-time help when it’s available on the site. Use live chat for troubleshooting, help with site navigation, or simple account checks. It’s best for situations where you want an immediate back-and-forth.

Contact form

An online contact form may be offered on the website for direct messages. The form is useful if you prefer not to use email, or if you want to submit a single, structured request through the site. Look for the “Contact” or “Support” link in the site footer or help area.

What you may need to include

To help the support team assist you faster, be ready to provide:

• Your full name, and the email address registered to your account
• Your username, if applicable
• A short, clear description of the issue
• Any relevant screenshots or documents, when asked

Do not share your account password. Support may ask you to verify your identity before discussing account-sensitive details.

Quick reminder

If your message relates to a bonus or promotion, please reference the applicable terms and conditions so the team can address it accurately. Reach out whenever you need help—Twin River Casino support is here to assist with questions about account issues, payments, site use, or technical problems.