Responsible Gaming

At Twin River Casino, player protection is part of our service. We aim to provide a safe, fair, and transparent environment where gaming stays purely entertainment. This page explains practical habits, warning signs, account tools, and support options to help you stay in control and enjoy gaming responsibly.

What safer play means here

Safer play means balance, awareness, and informed decisions. It’s about choosing limits that fit your budget, recognizing when play stops being fun, and using available controls to manage time and money. Gambling should align with your lifestyle and not interfere with essentials such as housing, bills, or personal relationships.

Our commitment to safer play

We support informed decisions and make player protection information easy to find. Our approach includes:

• Clear information about how our gaming works and the rules that apply to promotions.
• Easy access to support via live chat and email at support@twinriver.com .
• Tools and settings to help you manage deposits, time spent playing, and wagering.
• Encouragement to take action early if play becomes difficult to manage.

Practical habits for staying in control

Healthy gaming habits reduce risk and make play more enjoyable. Try these sensible steps:

• Set a spending limit before you play, and treat that amount as entertainment budget only.
• Decide in advance how long you’ll play and set reminders to take breaks.
• Avoid gambling when you’re upset, stressed, tired, or under the influence.
• Never chase losses; that usually increases risk rather than reversing results.
• Keep gambling money separate from essential expenses and savings.
• Check your account activity regularly to track deposits, wagers, and outcomes.
• Treat both wins and losses as part of entertainment, not as a financial plan.

Warning signs that it’s time to reassess

Be honest with yourself if you notice behavioral, emotional, or financial changes linked to gaming. Common warning signs include:

• Spending more than you intended, or increasing deposits to recoup losses.
• Playing longer than planned, or prioritizing play over work, sleep, or relationships.
• Hiding gambling activity from family or friends, or feeling guilt and anxiety about play.
• Borrowing money, selling items, or missing bills to fund gambling.
• Thinking about gambling constantly or feeling irritable when you can’t play.

If you recognize these signs, consider using account controls or seeking outside support.

Tools available on your account

We offer a range of support tools to help you manage play. Depending on your account and location, available options may include:

• Deposit limits — set daily, weekly, or monthly caps on how much you add.
• Loss limits — restrict the total losses you can incur over a set period.
• Wager limits — cap the size of bets you can place.
• Session limits and time reminders — receive notifications or limits on how long you play.
• Reality checks — periodic pop-ups that remind you of elapsed time and spending.
• Cooling-off periods — short breaks that temporarily block account access.
• Temporary account suspension and self-exclusion — longer breaks or account closure for those who need them.
• Transaction history — a clear record of deposits, withdrawals, and wagers to help you review activity.

If you’d like help setting any of these controls, contact our support team via live chat or email at support@twinriver.com.

Short breaks versus longer exclusions

Taking a short break can help reset perspective. A cooling-off period or timeout is a temporary pause you can choose when you need a brief break. Self-exclusion is a longer-term step for people who decide they need extended separation from gambling. Both options are nonjudgmental and reversible only through the procedures set by the platform, so choose the option that fits your needs.

Age restrictions and preventing underage play

Twin River Casino is for adults only. You must be of legal gambling age in your state to create an account and place wagers. We use verification checks to help prevent underage gaming and may require documentation to confirm age and identity. We do not permit anyone under the legal age to use our services.

Support and getting help

If gambling stops feeling enjoyable or starts to cause stress, reach out for help early. Options include:

• Using account controls such as limits, timeouts, or self-exclusion.
• Contacting our support team for guidance at support@twinriver.com .
• Talking with a trusted friend, family member, or financial advisor.

Asking for help is a practical step, not a sign of failure. The sooner you act, the more options you will have.

Support resources you can contact

If you need specialist help, consider licensed local or national support organizations that focus on gambling-related issues. Two well-known resources in the United States of America are Gamblers Anonymous and the National Council on Problem Gambling. Local mental health services can also provide support and referrals. If you are unsure where to start, your primary health provider can offer guidance.

Our role and your role

We provide tools, clear information, and support channels to help you manage play. You play a key role by using these tools honestly, monitoring your habits, and taking action when you notice warning signs. Working together makes safer play more effective and protects both you and the broader player community.

We treat safer play as an ongoing priority. If you have questions about controls, limits, or support options, reach out to our team via live chat or email at support@twinriver.com.